Terms and Conditions of Supply

Last Updated: 30 June, 2026

Nail Order Birthday Terms & Conditions

Birthday Offers

Birthday offers are valid from 00:00 on Sunday 5th July 2026 until 23:59 on Sunday 5th July 2026, unless otherwise stated. Offers cannot be redeemed outside of this promotional period.

16% Birthday Discount

Receive 16% off app and in-store orders using code BDAY16.

• Discount code: BDAY16.
  

• Excludes non-discountable products.
  

• Offer valid from 00:00 on Sunday 5th July 2026 until 23:59 on Sunday 5th July 2026.
  

• Only one discount code may be used per transaction.
  

• Discount code cannot be applied outside of the promotional period.
  

Spin the Wheel

The Spin the Wheel promotion is available in-store only.

• One spin per customer.
  

• Customers must spend £125 ex VAT in a single transaction to qualify.
  

• Customers become eligible to spin the wheel once their qualifying purchase has been completed.
  

• Any prize won cannot be redeemed against the qualifying transaction and may only be redeemed on a subsequent purchase, unless otherwise stated.
  

• Free prizes cannot be deducted from the value of the qualifying purchase or any order already being processed.
  

• Prizes are selected from a pre-determined prize list.
  

• Prizes are non-refundable, non-transferable and cannot be exchanged for cash, credit or alternative products.
  

• No re-spins are permitted.
  

• Promotion is available from 1st July 2026 to 31st July 2026.
  

Free Gift Promotion

A total of 120 free gifts are available while stocks last.

To qualify:

• Spend over £40 ex VAT in a single transaction.
  

• Add a Birthday Note to your order at checkout.
  

• Only the first 120 qualifying orders will receive a free gift.
  

Additional terms:

• If the first 120 qualifying orders have already been placed, no free gift will be included.
  

• If the qualifying requirements are not met at checkout, we are unable to honour the promotion or amend orders once they have been placed.
  

• The free gift promotion is not available on TikTok Shop purchases.
  

• Gifts are randomly selected and cannot be chosen.
  

• Gifts cannot be exchanged, swapped or redeemed for monetary value.
  

TikTok Shop Terms & Conditions

TikTok Shop operates as a separate selling platform.

Discounts, promotions and offers available on TikTok Shop are exclusive to TikTok Shop and cannot be redeemed on the Nail Order website, app or in-store unless explicitly stated.

Likewise, promotions available on the Nail Order website, app or in-store are not valid on TikTok Shop unless explicitly stated.

Nail Order Birthday Live

The Nail Order Birthday Live event will take place on Sunday 5th July 2026, from 10:00 to 18:00.

During the live event, viewers will have the opportunity to:

• Win prizes.
  

• Access limited-time flash sale discounts.
  

Offers and flash sales are only valid during the live event and cannot be redeemed outside of this period.

Supermarket Sweep Competition

To enter the Nail Order Supermarket Sweep competition:

• You must have a registered Nail Order account.
  

• Create a wishlist using the Wishlist feature on the Nail Order website or app.
  

• Wishlists may only contain individual products and must not include online or in-person courses.
  

• Share your wishlist on Instagram or TikTok.
  

• Tag @nailorder and include the hashtag #nailorderwishlist.
  

• Winners will be selected at random.
  

Birthday Live Prize Eligibility

To claim any professional prize awarded during the Nail Order Birthday Live event:

• Winners must hold a registered Professional Nail Order account.
  

• Nail Order reserves the right to refuse professional prizes to customers who do not hold a Professional account.

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Standard Terms and Conditions

1. These terms and conditions ("Terms") govern the supply of professional nail products by Nail Order ("Supplier") to the customer ("Customer").
2. The Supplier shall supply the Customer with the professional nail products set out in the Order Confirmation (the "Goods").
3. The price of the Goods shall be the price set out in the Order Confirmation. All prices are in UK pounds sterling (£) and are exclusive of VAT.
4. The Customer shall pay for the Goods immediately upon issue of an invoice. Payment may be made by credit card, debit card, Klarna, Clearpay, Apple Pay or PayPal.
5. The Supplier shall deliver the Goods to the Customer's premises within 14 working days of receiving payment in full, except where the Customer is located outside of mainland UK. The Customer shall be responsible for all costs of delivery.
6. The risk in the Goods shall pass to the Customer upon delivery.
7. The Customer may return the Goods to the Supplier within 14 days of delivery if they are defective or not as described. The Customer shall be responsible for the costs of returning the Goods. All goods must be unopened and unused unless the product is defective.
8. The Supplier's liability to the Customer for any loss or damage arising from the supply of the Goods shall be limited to the price of the Goods.
9. These Terms shall be governed by and construed in accordance with the laws of Scotland.
10. These Terms constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings between the parties, whether written or oral.
11. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.
12. No waiver of any provision of these Terms shall be effective unless in writing and signed by both parties.
13. All notices and other communications under these Terms shall be in writing. They shall be deemed to have been duly given when delivered by hand or on the second business day following deposit in first-class post, postage prepaid, certified or registered, return receipt requested, addressed as follows:
    If to the Supplier: Nail Order, Unit 5, 140 Abercorn Street, Paisley, PA3 4DF
    If to the Customer: [Customer Name] [Address]
    or to such other address as either party may designate in writing from time to time.
14. Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, lockouts, fires, floods, earthquakes, and storms.
15. The headings in these Terms are for convenience only and shall not affect their interpretation.
16. These Terms may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument.