We accept secure payments for both local & international customers:

• Visa
• MasterCard
• American Express
• Paypal
• Apple Pay
• Google Pay

Note that additional exchange fee may apply if your currency is other than UK pounds.

Taxes are calculated based on your location. If based in the EU, you will now prepay the taxes of your local government at the time of ordering to expedite the delivery process and avoid customs delays.

Make sure you are logged into your account and then go to your Subscriptions page.

From here, you can easily edit, pause or cancel your subscriptions.

Shipping destinations

We ship both nationally and worldwide.

Shipping times

• We try to process orders within 24 hours of you order and supply you with a tracking number or email from one of our carriers.
• Mainland UK orders take 2 business days to be delivered to you using DPD Local with a 1 hour window for when it will arrive. Please download the My DPD App from your app store.
• Orders from Highlands, Islands and N. Ireland are sent via Royal Mail and take 2-3 business days.
• Orders shipped to Ireland are sent using Parcelforce and usually take 3-5 business days but we are looking at a way to speed this up.
• International orders take 10-15 business days to be delivered via Fedex, DHL or UPS. When you pay shipping for overseas orders we tend to charge the maximum it could be, but if on the daywe can reduce the shipping rate we will refund any difference.
• Shipping time might vary depending on location, shipment method and other factors.

If your order is lost, stollen or on the way back to DPD or Nail Order please contact our customer service team who will raise an investigation with the carrier.

These investigations can take up to 14 days but we will do our best to speed the process along. Please be sure to include your order number and tracking number when you email.

Go to the orders tab on your account page here:

https://nailorder.co.uk/account#/orders

From here, find your order and click the View details button.

Follow the link to the Order Status Page.

You can now view all the current details on your oder including tracking information.

Problems with TikTok orders can only be dealt with via the TikTok platform. Please contact us via the chat function through TikTok shop.

Go to the orders tab on your account page here:

https://nailorder.co.uk/account#/orders

From here, you can view all of your past orders and easily download and print your required invoices in PDF format.

Whilst we do not offer free returns, you are welcome to return any unused items to: 

Unit 5 & 6 Laigh Park, 
140 Abercorn Street,
Paisley, PA3 4DF

Items must be in original packaging and unopened. Please include a note with your name, order number and the details of your return.

We can't always give a heads up about when products will be restocking as it's always subject to change. However, if the product is added to your wishlist we can notify you when they're restocked.

GET NOTIFIED ABOUT RESTOCKS

1. Select the item you're interested in
2. Hit the 'Add to Wishlist' button below the Sold Out button and you will be notified as soon as it's available - simple!

Our gels are predominantly made in the UK and EU and we have a handful of liquids manufactured in China. For more detailed information about where we source our materials, read this blog:

Where are Nail Order gels manufactured?

You can explore a treasure trove of insights and expert tips and tricks specific to our products in our Nail Knowledge blog.

You can explore a treasure trove of insights and expert tips and tricks specific to our products in our Nail Knowledge blog.

Yes we offer fully accredited online and in person courses.

Head to the education section of our website to view our available courses:

Training Courses

You can edit all your personal information including email, phone number, addresses, as well as password from your Account Dashboard.